1. Scope
This policy covers our public website, Free Statement Review form, Agent Program interest form, and communications about those requests. Payment processors and other providers may have separate privacy notices and agreements for their services. This website does not process customer payment transactions.
2. Information we collect
When you contact us, we receive the information you provide, such as your name, email address, phone number, business name, and comments.
Statement review submissions may include your industry, payment or POS system, pricing structure, monthly card volume, locations, priorities, and an optional merchant processing statement. Agent inquiries may include your experience, partner interests, merchant relationships, referral estimates, industries, and goals.
Website infrastructure and service providers may also process technical information such as IP addresses, browser or device information, request times, and security logs to deliver and protect the website.
3. Statement uploads and sensitive information
Statement uploads are optional. Please redact bank account numbers, full card numbers, Social Security numbers, tax identification numbers, passwords, and other information that is not needed to review your processing rates and fees. Do not submit patient information or medical records. Only share information you are authorized to provide.
4. How information is used
We use submitted information to respond to inquiries, conduct requested statement reviews, discuss payment solutions, evaluate agent or referral relationships, and follow up about your request. Information may also be used to maintain business records, prevent abuse, resolve disputes, and meet applicable legal obligations.
Submitting a form allows us to contact you about that request. It does not enroll you in a newsletter or constitute consent to automated marketing calls or text messages.
5. Service providers and sharing
Website forms use FormSubmit to transmit submissions, including any uploaded attachment, to info@profectapayments.com. FormSubmit and our email and hosting providers process information as part of delivering these services. You can review FormSubmit’s privacy terms.
Information may be shared with payment or technology providers when needed to respond to a request or arrange a service you ask us to pursue. We may also disclose information when required by law or to address fraud, security incidents, or legal claims. Information submitted through this website is not offered for sale or shared for cross-context behavioral advertising.
6. Cookies and website technology
Profecta has not added advertising pixels or analytics trackers to the website’s current application. Hosting, security, or form service providers may use cookies or similar technologies for their own service functions. You can manage cookies through your browser settings; blocking them may affect some functionality.
7. Retention and security
Submissions may be retained in our business email and service-provider systems while needed to handle the request, maintain the resulting relationship, or meet recordkeeping and legal obligations. Retention can vary by the type of information and the provider involved.
The website uses HTTPS for connections, but form submissions are delivered through a third-party service and email. No internet transmission or storage method can be guaranteed completely secure. Please avoid sending unnecessary sensitive information.
8. Your choices and requests
You may choose not to complete a form or omit optional fields. To request access, correction, or deletion of information you submitted, or to ask us to stop following up, email info@profectapayments.com. We may need to verify your identity before acting on a request. Available rights and exceptions depend on applicable law, including requirements to retain certain records.
9. Children and external websites
Our website is intended for business users and is not directed to children under 13. If you believe a child has submitted personal information, contact us. External websites linked from our site operate under their own privacy policies.
10. Updates and contact
We may update this policy when website features or information practices change. The effective date above identifies the current version.
For privacy questions or requests, contact Profecta Payments at info@profectapayments.com.